THIRSTY BIRD
POLICIES

Limited Parts Warranty

THE THIRSTY BIRD and THE THIRSTY BIRD REMOTE are free from known defects and carry a limited parts warranty for a period of one year from the date of purchase.

We are not responsible for loss or damage during shipping or damage incurred to this drinker due to, but not limited to: Improper care, improper use, improper installation, unauthorized modifications or repair, normal wear and tear, as well as breakage from outside influences.

As with all outdoor water systems and plumbing exposed to the elements, it is important to protect THE THIRSTY BIRD products from freezing which can damage components. Freeze damage is not covered by the warranty.

Not responsible for damage induced when more than 60 lbs. of water pressure has been introduced to The Thirsty Bird products.


Limited Return Policy

THE THIRSTY BIRD and THE THIRSTY BIRD REMOTE are covered by a limited return policy. If for any reason, within the first 30 days after the purchase date, prior to installation, you wish to return the item, simply call THE THIRSTY BIRD staff at (530)-377-3007 to obtain a Return Merchandise Authorization number, (RMA#). Please follow these easy steps to assure a successful return.

The return must:

  • Be unused and in original box with original packing
  • Include a copy of the Original Invoice
  • Include an Explanation for the Return
  • Have the RMA# printed on the outside of the container as well as on the return label. If your return does NOT have the RMA# on the outside of the box and on the return label, it will not be accepted by THE THIRSTY BIRD staff.
  • Be RECEIVED by THE THIRSTY BIRD staff no later than 21 days after issue date of the RMA#.
  • Include a tracking number, insurance, and signature must be required for return delivery. The tracking number must be e-mailed to THE THIRSTY BIRD staff along with your invoice number for follow-up.

Upon receipt of the item, received in satisfactory condition, refund (excluding shipping charges) will be made to customer within 15 business days by THE THIRSTY BIRD staff.

The Prepaid Package must be shipped to:

THE THIRSTY BIRD RMA# __[insert the RMA number we send to you]__
5982 Heavenly Valley Road
Anderson, CA 96007

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